It can avoid someone accidentally tapping the wrong category and submitting the wrong document, and it would help the user keep track of any remaining documents they would need to submit.Īside from that, the app is great! And definitely a huge time saver. Once they’ve submitted the document, that row can be highlighted green to confirm submission. Instead of having the blue box at the top of the screen list out all of the documents you need to submit, having a list that’s clickable - which would allow the user to easily keep track of what documents they need to submit - would greatly improve this process. One thing I would like to suggest is changing the way documents are uploaded. I appreciate the continuous improvements made within the app! Long gone are the days of waking up at the crack of dawn to go to the office just to apply for assistance, or waiting hours on long lines just to submit recertification documents (something that usually takes about 10 minutes to do). Please email us at for assistance with this issue We are sorry to hear about your experience. I rate this app a 1 it’s basically the same as going in person to apply for SNAP benefits You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.ĪCCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.īasically same thing going In person it takes 72hrs to post documentation on applying and recertifying applicat ion is always under maintenance customer support for HRA over the phone on this application is useless as they don’t know whether to advise clients to bring in documentation or to upload after uploading documentation supposedly states all documents uploaded will be shown here for 100 days doesn’t even show documents I uploaded after uploading them it says we will send you a notice in the mail about receiving documentation if you have a deadline to submit documentation per day Nov 12th those documents should be able to upload and send same day it delays benefits issuance it can cause a case to be closed for simply failing to submit documentation and then verifying whether the documents have been sent is impossible as it takes 3 days to confirm if they received it this application needs to be improved with the aforementioned grievances. If you are only a Fair Fares NYC client, you can update your profile as often as you need. If you have a CA or SNAP case, you can only update your profile every 24 hours. The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted. The Documents section of the app lets you view a list of documents the Agency received from you about your case. Only documents that are listed in the My Documents section were accepted by the Agency. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Submitting documents does not mean that your documents prove the eligibility factor. Note: Uploaded documents must be of good quality for the Agency to review. Each document will stay on the list for 100 days. Your history of documents that you have uploaded can be seen on the My Uploads screen. You can take a photo of each document or select an image from your camera roll straight from this list. The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card. It also lets you add a reminder for your appointment to your phone or tablet. The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. ACCESS HRA mobile - your benefits on-the-go!
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